Posted by Tracy McQuilkin
It's easy to match claims to contracts, right? You would think the answer is yes, and it should be. Yet, that's not always the case.
The issue we often find is that the contract that the distributor or operator customer has does not match what a user entered into theContractPro application. When a contract creator chooses to create his or her own version of the contract (via spreadsheet or word processing software) instead of using the the system-generated contract documentation, things just don't match up and problems arise.
This is what causes invoices not to get paid on time, to get paid incorrectly, or sometimes to not even get paid at all. Just think what would happen if the customer had a copy of the manufacturer contract from the ContractPro application and used the CPRO ID on their claims when they submitted. Claims would get paid timely and accurately. No pendings, no holds, no short pays, no rejects . . . .
Long story short - the ContractPro application generates contract documentation to save you time, headaches, and money. If you have questions about how to most effectively leverage ContractPro letters, contact ContractProSupport@answerssystems.com or your Account Manager.