Throughout recent history the Foodservice and Trade Spend Management industry, as well as much of corporate America, has used really cool big words to describe trends and philosophies.
From the early eighties, we had Total Quality Management (TQM), a management theory for defect reduction and heightened quality standards. Sun Tzu (that is him on the right), an ancient Chinese military general penned, “The Art of war” and a whole industry of management theorist began translating the logic of