Sue Sanford

Amend, Renew, Copy? What’s the difference?

Answers Systems — Mon, 08 Mar 2010 15:37:12 GMT

by Sue Sanford

One of the number one questions we receive through our support line is, “I amended my contract and it won’t let me change the dates, why?”. The answer is that the user made the wrong selection during the Manage Contract selection for the action that they needed to do. There are three options during the Manage Contract function which have very specific purposes and should not be considered interchangeable.

Amend is to make changes to an existing contract like adding a sku or a distributor.
Renew is used to change dates of a contract and since the renewed contract will its own effective/expiration dates, you will can make other changes as well like sku, pricing, distributors, etc.
Copy is used a shortcut to creating similar contracts quickly by copying the guts of the contact to a new Contractee.

Monthly ContractPro Training Webinars in 2010

Answers Systems — Wed, 30 Dec 2009 17:04:23 GMT

Interested in additional ContractPro® training? The ContractPro Support team is now offering monthly training webinars for all users. To view the training schedule, please click on “Training” on the Answers Systems home page and register for the session you would like to attend, if you have any questions, please contact ContractPro Support.

A Pending! Why? I Entered a Contract for This!

Answers Systems — Tue, 15 Sep 2009 13:27:05 GMT

Posted by Sue Sanford

As the Training Manager for the ContractPro solution at Answers Systems, I have seen many contracts created that cannot be used to pay on the claims submitted for that contract. The creator (usually a Sales Rep or Broker) logs into the ContractPro application and finds a pending or learns that their customer has not been paid. What do they do now? Some will go to the pending claim and enter a comment to use the contract they created while others will investigate to determine why the contract was not used to pay the claim. These types of pendings are usually caused because the contract was either set up as a direct rebate (HQ Rebate) and a distributor has billed back for the deviation, the time period of the contract does not match the time period of the claim; or a program was set up as a Market Support (lump sum) instead of at the SKU level.

How can this be prevented? By pausing for a moment and taking the time to think or writing down the basic parameters of the contract before launching into system and hastily creating a contract. A few extra minutes taken during the contract creation process will save you time later on. You want to think about the intent of your contract and ask yourself the following questions:

During your deal discussions, did the Operator say they would like their rate deviated through the distributor or would they be receiving velocity reports from the distributor(s) and submitting for their rebate?
What was the agreed upon time period for this program?
Is this a SKU only program or does it include a marketing, lump sum type of element?

Once you have the answers to these questions, you are ready to create your ContractPro contract! After your contract is approved, send a copy to the contractee and request that they reference the ContractPro ID on their submission. By using the contract letter from the ContractPro system, you will eliminate the chances of misbillings which results in pendings and slow pay. ContractPro, Answers Systems

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